Covid-19 Updates for Golfer Paradise Customers
We're actively following the latest developments about the Covid-19 outbreak. We want to keep you informed about how it might impact your orders with Golfer Paradise.
Along with the safety of our employees, our top priority is to continue to provide uninterrupted service to our customers. We think that it's especially important during these times to support our customers to work from home any way we can.
Since we're working at a reduced capacity, US orders will see fulfillment delays. Our carriers can't guarantee Express and Overnight delivery at the moment, so we'll be temporarily disabling these shipping methods from Golfer Paradise.
Warehousing operations are continuing at both facilities in NC and EU. But it's going to take us longer to fulfill orders with warehousing items and to stock extra inventory you send us. We're also temporarily disabling same-day fulfillment in both of our warehousing facilities.
- We're partnering with backup facilities to help us manage order volume, and we're routing orders to wherever they can be fulfilled most efficiently.
- As of now, we're working with 2 backup facilities in the US and Australia and we're looking for more options.
- Currently we have enough stock to fulfill orders, especially for our most popular products. We're communicating with our backup suppliers to keep stock levels in check.
Orders fulfilled from our China warehouse (Home Practice collection) may be delayed over 10-20 days due to the amount of international flights cancelled.
Contact us at firstname.lastname@example.org if you have any other questions regarding how the covid-19 could affect your order.
*Golfer Paradise is not responsible for delays on orders cause due to covid-19. As mentioned above, some carriers are experiencing delays due to the decrease of international and national flights, causing delays between 5-15 business days.